Customer Service
It is our intention to simplify the purchasing process as much as possible. By following the terms set forth, you can be assured of fast, dependable service.
Ordering Terms
Service
It is our service policy to ship orders the day we receive them, providing the order is placed by 2:00 p.m.CST. Orders may be placed via:
- Toll Free Ordering: 866-558-0686
- Toll Free 24 Hour Fax: 800-558-1551
- Via our 24 Hour Internet Website at www.schoolkidshealthcare.com
- U.S. Mail using the supplied order form in the back of the catalog.
Pricing
Our website indicates the most current pricing. All pricing and product information in our catalog supersedes all previous catalogs. Please note, we will only make price changes if a significant increase from the manufacturer forces us to do so. When this situation occurs our website will reflect the most current price. In the rare event a price increase occurs on a item that is temporarily out of stock, School Kids Healthcare will honor the price the order was placed at.
Terms of Sale
All not-for-profit organizations, City, County, State or Federal schools and agencies have open account privileges without prior arrangement. All non-municipal funded schools and agencies must provide a tax-exempt certificate. Privately owned schools and agencies may submit credit references for open account billing. School Kids Healthcare's open account terms are Net 30 Days. Due to our competitive pricing, our open account terms are strictly adhered to. We reserve the right to turn over delinquent accounts for collection when necessary.
Special Terms and Conditions
Orders from individuals must be prepaid by a money order or certified check unless charged to VISA or MASTERCARD. COD's to individuals are not accepted. COD's to business entities are accepted with the following policies: No personal checks are accepted, COD's over $500.00 must be paid with a cashiers check or money order, and a $9.00 UPS COD charge will be applied to each shipping box. There is a $30.00 charge for all returned checks.
Shipping
School Kids Healthcare pays all regular ground transportation shipping charges! Exceptions to this policy would include all orders with special shipping requests( i.e. Next Day Air, etc.), orders for re-sale, exam tables and couches, and all orders for PR, HI, and AK. In these situations, shipping charges will be prepaid by School Kids Healthcare and added to your invoice. All orders are shipped UPS Ground except for certain larger orders, which ship via a commercial trucking service. Please Note: there is a $8.50 handling charge for orders under $100.00.
Claims
School Kids Healthcare carefully inspects, documents and electronically weighs all orders prior to shipping. In the rare event your shipment was damaged in transit or is incorrect please contact us within 5 working days for prompt rectification. Please note: Thoroughly inspect all commercial truck shipments for damage and correctness prior to signing. Once the shipment has been signed for you cannot file a claim.
Returning Items
Non-returnable items would include any product that is special order, items that have been marked or engraved, broken packaging, items not sent back in original packaging, customized items, any sterile product that has been opened, items purchased for resale, items determined not to be in resalable condition, and merchandise more than 30 days old from SKHC invoice date. Medications with expiration dates, and items that are subject to FDA tracking requirements are not returnable. A 15% restocking charge will be deducted from the original purchase amount for all credits issued on returns due to customer error or preference. If School Kids Healthcare makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. Please note: notification must be within 3 days from the date you received the order. Upon receipt of an authorized return, a Credit will be issued. If the returned product(s) have been paid for, a Credit will be issued to the account. Monetary refunds will not be given. A 15% restocking fee will be deducted from any return made without prior authorization. Prior to calling School Kids Healthcare for a Returned Goods Authorization (RGA) number, please have the following:
- Our Invoice number or Order number.
- Product description, part number and serial number if applicable.
- A brief explanation for returning the merchandise.A School Kids Healthcare customer service representative will issue you a RGA number.
Before you send the merchandise back to us, please perform the following to ensure the proper and prompt processing of your return:
- Write the RGA number on the outside of the box
- Enclose a copy of our original invoice in the box.
- Send the package freight prepaid.
- Returns must be received by SKHC within 30 days of issuance of RGA Number
Medication Ordering
Before your school or agency can order prescription medications from EMP/SKHC, we MUST have on file a completely filled out Prescription Drug Authorization Form signed by your Medical Director. This form can be downloaded from our website, faxed or mailed to you. Once we receive your completed form via fax or mail, your school or agencies account will be cleared to order prescription medications.
Absolutely no medication orders will be accepted from Veterinary Clinics.
Additional Policies for Narcotics:
All narcotic orders can be ordered through Emergency Medical Products, Inc. of which School Kids Healthcare is a division. Extra information is required to order Narcotics. Please click here for specific procedures and guidelines.
National Licensure
Almost every State in the U.S. requires that all Out-of-State Businesses be licensed to conduct prescription drug distribution. Emergency Medical Products, Inc./School Kids Healthcare is properly licensed to distribute prescription medications and narcotics in every continental U.S. State! So order with confidence that your medication order is being processed under all applicable laws, regulations and statutes. The right way is the only way.